REGULATIONS ON OPERATION WEBSITE PROVIDE E-COMMERCE SERVICES

The E-commerce trading floor Booking.vinpearl.com https:// Booking.vinpearl.com (hereinafter referred to as Vinpearl.com) is a Product/Service of Vin3S Joint Stock Company, a company established and operating under Certificate of Business Registration No. 0106892021 by the Department of Planning and Investment of Hanoi on July 3, 2015 (hereinafter referred to as "Vin3S Company").

With the mission of bringing customers a 5-star resort and entertainment service system, Vinpearl.com is defined as a transaction platform of the era of industrial revolution 4.0, creating a channel to provide online 5-star resort and entertainment services that are unprecedented in Vietnam. Vinpearl.com is a breakthrough step, a pioneer in changing the hospitality and entertainment industry in the market to bring transparency and convenience, thus saving customers both time and cost in the booking procedure.

General rules and regulations

Vinpearl.com is an e-commerce trading floor of resort and entertainment services for traders wishing to post news, offer products & services, and sign contracts with Vinpearl.com to use e-commerce services and/ or other services on Vinpearl.com (hereinafter referred to as "Traders").

Customers participating in transactions on Vinpearl.com are all individuals with full civil act capacity from 18 years of age or older, who have assets to purchase the Products/Services on Vinpearl.com; and all organizations which are legally established and are operating in accordance with the laws of Vietnam. These parties must register to declare mandatory personal information before being recognized and allowed to use the services provided by Vinpearl.com (hereinafter referred to as the “Customer").

Products/Services and parties participating in the transactions on Vinpearl.com must meet all relevant law articles, with the exception being cases of prohibition of business or advertising that are not in accordance with the laws (hereinafter referred to as "Products / Services").

All trading activities on Vinpearl.com must be made openly and transparently to ensure the interests of both Traders and Customers. In all cases, Traders will be fully responsible to the Customer for all matters related to the Products/Services that they provide.

By participating in transactions on Vinpearl.com, Traders/Customers confirm that they have learned their rights and obligations and agree to be bound by Regulations on the Operation of the Vinpearl E-commerce Website (hereinafter referred to as the "Regulations"). This Regulation is in effect every time the Trader/Customer makes a transaction.

Transaction Process

1. The trading process for Customers

Step 1: Customers register for an account on the VINPEARL.COM website to get the best support from VINPEARL.COM on technical issues, online procedures, or disputes arising from transactions posted at VINPEARL.COM.

Step 2: Customers search for Products/Services according to their needs; carefully review the relevant information and select the Products/Services in accordance with requirements to place an Order (hereinafter referred to as the “Order”).

Step 3: The Customer confirms the terms, value of the service and form of payment.

Step 4: The Customer completes the transaction and receives the service confirmation.

2. The trading process for Traders

Step 1: Receive information about the Products/Services posted for sale from Traders through service contracts

Step 2: Approve or control the information according to the approved internal process and regulations provided by the Trader on the website. If the information given is in compliance with existing regulations, proceed to Step 3. If the information is not in accordance with the regulations, the Trader is required to amend and add in more information.

Step 3: Post information on the website homepage as prescribed.

Step 4: Check the new postings. Amend and supplement inaccurate information right after detecting and posting the newly corrected information.

3. Warranty Policy

Due to the characteristics of the service, the E-commerce platform does not apply warranty policy.

4. Return policy

For Products/Services listed after the seller has issued the invoice, the Customer is not entitled to a refund.

5. Protecting the Customer’s information

The purpose of collecting personal information

The main data collection on the e-commerce trading floor of Vinpearl.com includes: Member account information (full name, login password, email, phone number). This is the information that Vinpearl.com needs the Customer to provide when they register to use the service and let Vinpearl.com contact for confirmation to ensure the interests of all users.

Vinpearl.com e-commerce platform will also use both your personally identifiable information and certain non-personally identifiable information (such as cookies, IP address, browser type, total date, etc.) to increase your visibility and our responsiveness in terms of the Sites and Services, as well as the development of new functionality, features and services to respond to ongoing interests and market trends.

Members will be solely responsible for the confidentiality and storage of all services used under their registered name, password and email. In addition, a Member is responsible for promptly informing Vinpearl.com of any unauthorized use, abuse, breach of security, and retention of the third party's registered name and password so that we can take solutions & make decisions accordingly.

The Customers are responsible for protecting their account information and not providing any information related to the account and password on Vinpearl.com on other websites except when logging into the official address at https://Vinpearl.com

Vinpearl.com is not responsible for problems arising when customers access Vinpearl.com from websites other than our official website.

The scope of using information

The Company uses the information provided by the Customer to:

Provide services to Customers;

Send notices on information exchange between the Customer and Vinpearl.com e-commerce trading floor;

Prevent activities of destroying the Customer's Member account or fraudulent activities

Contact and deal with the Customer in special cases

Do not use a Member's personal information other than for the purpose of confirming and relating transactions at Vinpearl.com e-commerce trading floor

In case of legal requirements: Vinpearl.com e-commerce trading floor is responsible for cooperating in providing customer information upon request from judicial authorities, including procuracy, courts, and public agencies with regards to investigations on the Customer’s legal violations. No one has the right to violate the privacy of the personal information that customers participating in Vinpearl.com submitted.

Information storage time

The personal data of the Customer will be stored until there is a request for deletion or when the Customer logs in and performs the cancellation. In all cases, the personal information of the Customer will be kept confidential on the servers of Vinpearl.com e-commerce platform

Persons or organizations that may have access to the Customer’s information:

Vinpearl.com does not provide the Customer’s information to any third party unless required by competent state agencies and by law. It is necessary for Vinpearl.com to provide Services/Information to customers (for example: providing necessary forwarding information to partner units, ...), or in cases mentioned in Article (i)

In addition to the above cases, Vinpearl.com will issue a specific notice to customers when it is required to disclose Customer’s information to a third party. In this case, Vinpearl.com commits to disclose such information only with the consent of the Customer.

(i) Vinpearl.com may share the Customer’s information for the following purposes:

Market research and analysis reports: Vinpearl.com may use the Customer’s information to research the market, analyze general customer demographics (e.g. average age, geographic area). Such detailed information will be hidden and used only for statistical work. In the event that Vinpearl.com conducts a survey requiring the Customer's participation, any answers to the survey or opinion poll that the Customer provides to Vinpearl.com will not be transferred to any third party.

The exchange of Customer’s information with partners that have signed the Customer Service Agreement with Vinpearl.com: Vinpearl.com may share information with affiliated partners, and domestic and international websites that partner with Vinpearl.com. This process of sharing helps Vinpearl.com to provide customers with information about Products/Services and any other purchasing issues that the Customer may be interested in. In the event that Vin3S Company links are granted access to Customer Information, they will be required to strictly comply with the provisions described in this Policy.

Exchange of Customer Information with third parties that are partners and agents of Vin3S: Vinpearl.com may transfer Customer Information to agents and Traders for data analysis, marketing and support. customer service assistance. Vinpearl.com may also exchange Customer Information with third parties for the purposes of fraud prevention and credit risk reduction.

Communication of Customer Information with advertising partners: The Customer behavior tracking system is used by Vinpearl.com on the advertising display channel (for example, Customer remarketing, campaign management system translate DoubleClick ads, reports on demographics, customer interests with Google Analytics ...) can collect information such as age, gender, interests and interactions with the number of times appearance of advertisement. With the ad setting feature, the Customer can choose to get out of the customer behavior tracking feature of Google Analytics and choose how the advertising display channel appears on Google.

Mr. Tin of Customers with other business units that Vinpearl.com plans to merge or acquire: In this case, Vinpearl.com will require those units to strictly comply with this Policy.

Address of the unit that collects and manages information, including how to contact consumers to ask about the collection and processing of information related to themselves:

VIN3S JOINT STOCK COMPANY

No. 7, Bang Lang 1 Street, Vinhomes Riverside Ecological Urban Area, Viet Hung Ward, Long Bien District, Hanoi City.

Email: [email protected]

Phone: 0435651092

Methods and tools for consumers to access and correct their personal data on the e-commerce system of information collection units:

Members have the right to self-check, update, adjust or cancel their personal information by logging in to their personal account and editing information or asking Vinpearl.com E-commerce Trading Floor to do this. .

Members have the right to submit a complaint about the disclosure of personal information to a third party to the Board of Directors of Vinpearl.com e-commerce trading floor. Upon receiving these responses, Vinpearl.com will reconfirm the information, take responsibility for answering the reason and guide Members to restore and keep confidential information.

Manage bad information

Customers and Traders are not allowed to use Vinpearl.com's utilities for illegal, fraudulent, threatening, or spread of viruses that damage the system, configuration and transmission of information of Vinpearl. com and partners of Vinpearl.com. Violating Customers / Traders must be responsible for their actions before the law.

The Customer and Trader must not provide or influence to be provided with information that is untrue, defamatory or discredited of Vinpearl.com and / or the Trader and / or other Customers, in any form.

Vin3S has the right to censor and review information posted on Vinpearl.com by necessary measures. All violations will be handled in accordance with this Regulation and the laws of Vietnam. In addition, Vin3S has the right to terminate the Contract if the Trader breaches the Agreement.

Vinpearl.com has the right to decide whether to keep or remove the information posted on the website without prior notice for all products / services that violate the regulations of this website in the list of State products / services. prohibit. The checking and posting of information continuously aims to recommend Traders to provide accurate information that is not in the prohibited list in order to ensure the legitimate general benefit of customers.

All information posted on Vinpearl.com must satisfy the following requirements:

Language: not vulgar, not stimulating, not insulting, not anti-state

Service information: must be verified before posting

Image: Must be consistent with the product / service, without anti-state images

All information before being posted on Vinpearl.com will be approved by the Management Board before reaching the service users

The regulations on sanctions:

With regard to the above prohibited acts, if Traders knowingly or do not intentionally violate Vinpearl.com, they will be resolved by Vinpearl.com according to the following plans:

For the first violation: Vinpearl.com will send an email to the violating Trader, together with the violated content to notify and request the Trader to remove the infringing content.

For the second violation: Vinpearl.com will send an email to the violating Trader, together with the violated content to notify, and all violated content will be taken down. Traders will have to contact Vinpearl.com's management to continue posting products / services.

Responsibility in case of technical errors

Vinpearl.com's technical system will be maintained in a stable and safe running state and in compliance with legal regulations related to the provision of e-commerce services and online transactions. . However, Vin3S is not responsible for any damage or loss incurred by the Customer during transactions on Vinpearl.com, unless such damages or losses are caused by the Company's intentional fault. Vin3S.

Rights and responsibilities of Vin3S Company

Rights of Vin3S Company:

Requirements and publication: Name and address of the head office of the trader, organization or name and permanent address of the individual; Number, date of issue and place of issuance of the business registration certificate of the trader, or number, date of issue and unit of the organization's establishment decision, or individual's personal tax identification number; A Trader's phone number or another online contact method.

Request Traders to exercise their rights and perform their obligations in accordance with the Contract between Vin3S Company and the Trader;

Request customers to provide accurate, truthful and up-to-date information when performing transactions on Vinpearl.com;

Have the right to refuse, suspend or immediately terminate the Customer's status and the right to access / use the customer's trading account on Vinpearl.com (hereinafter referred to as "Vinpearl.com Account"). any time if the Vin3S Company determines that continuing to allow the Customer to make possible transactions

will cause damage to Vinpearl.com and / or other Traders on Vinpearl.com without the consent of the Customer. However, Vin3S Company will notify the Customer in advance of this suspension or termination.

Keep the copyrights to the form and content on Vinpearl.com in accordance with the copyright laws. For further clarification, intellectual property and property rights to the website https://Vinpearl.com include, but are not limited to, the interface, design, layout (layout) of the website's images and information. https://Vinpearl.com is owned by Vin3S Company. The use of interface, design, presentation (layout) of images and information of the website https://Vinpearl.com must be approved in advance in writing by Vin3S Company.

Responsibilities of Vin3S Company:

Register to set up a website providing e-commerce trading floor services in accordance with the law and publish the registered information on the website homepage.

Develop and publicly publish on the website the regulations on operation of the e-commerce trading floor in accordance with the provisions of Article 38 of Decree 52/2013 / ND-CP; monitor and ensure the implementation of that regulation on the e-commerce trading floor of Vinpearl.com

Request traders on the e-commerce trading floor to provide information as prescribed in Article 29 of Decree 52/2013 / ND-CP when registering to use the service.

There is an inspection and supervision mechanism to ensure that traders' information on the e-commerce trading floor is done accurately and completely.

Storing registration information of customers participating in e-commerce trading floors and regularly updating relevant changed and additional information.

Take necessary measures to ensure the security of information related to the Trader's business secrets and the Client's personal information.

Take measures to promptly handle it when detecting or receiving a report on a business violation of the law on the e-commerce trading floor.

Assist state management agencies in investigating illegal business acts, providing registration information, transaction history and other documents on subjects committing law violations on exchanges ecommerce.

Publicly announcing the settlement mechanism for disputes arising during transactions on the e-commerce trading floor. When the customers on the e-commerce trading floor have conflicts with the sellers or their legitimate interests have been damaged, they must provide customers with information about the sellers, actively assist customers in protecting their interests and interests. legal benefits.

Preventing and removing from the website information on selling goods and services on the list of goods and services banned from business in accordance with the provisions of law and goods restricted from trading as prescribed in Clause 1 Article 3 of the Circular. 47/2014 / TT-BCT.

Removing from the website information of selling counterfeit goods, counterfeit goods, smuggled goods and other illegal goods and services upon detection or receiving an authentic reflection of these information.

Requesting the seller of goods or services on the list of goods and services to be conditional on their website to provide a Business Qualified Certificate for such goods or services (in case is required by law to have a Business Qualified Certificate).

Develop and publish on the website the regulations on operation in compliance with the provisions of Laws.

Responsible for third parties in providing information about goods and services to customers in accordance with the Law on the protection of consumers' interests.

Rights and responsibilities of Traders on Vinpearl.com website

Rights of Traders participating in E-commerce trading floor:

To introduce and advertise on Traders and their Products / Services on Vinpearl.com in accordance with Vinpearl.com's Operation Regulations;

To sell Products / services on Vinpearl.com in accordance with the Regulations of Operation and the Contract signed between the Trader and Vin3S Company (hereinafter referred to as the "Contract);

Other rights as provided in the Contract and law.

Responsibilities of Traders participating in E-commerce trading floor:

Disclosure of information: Names and addresses of traders, organizations or names and permanent addresses of individuals; Number, date of issue and place of issuance of the business registration certificate of the trader, or number, date of issue and unit of the organization's establishment decision, or individual's personal tax identification number; A phone number or another online contact method;

Provide sufficient and accurate information so that customers can accurately determine the characteristics of the goods or services in order to avoid misunderstanding when deciding to enter into a contract.

Ensure the accuracy and truthfulness of information about goods and services provided on the application.

Provide information about their business situation at the request of a competent state agency to serve e-commerce statistics.

Ensure the accuracy and truthfulness of information about goods and services provided on the e-commerce trading floor.

Comply with the provisions of Laws when applying the ordering function trOnline on e-commerce exchanges.

Provide information about their business situation at the request of a competent state agency to serve e-commerce statistics.

Fulfill tax obligations in accordance with the law.

Comply with regulations of law on payment, advertising, protection of intellectual property rights, protection of consumers' interests and other relevant laws when selling goods or providing services. E-commerce trading floor.

Settle all customers' complaints and disputes about the Trader's purchase of Products / services on Vinpearl.com in accordance with the Contract and the Operation Regulations;

Traders must ensure compliance with the Contract's provisions;

Compensate for damages suffered by Vin3S Company and / or customers due to the Trader's violation of the Operation Regulations and / or Contract;

Rights and responsibilities of customers (buyers, service users ...) on Vinpearl.com

Rights of Customers participating in the E-commerce Trading Floor:

Register for a free Vinpearl.com Account with your own username and password to conduct transactions on Vinpearl.com;

To freely purchase Products / services on Vinpearl.com in accordance with the Regulations of Vinpearl.com;

Have the right to lodge a complaint against the Trader for all matters arising in connection with the Trader's purchase of Products / Services on Vinpearl.com;

Have the right to request protection from a competent authority in case a dispute with the Trader is not satisfactorily resolved;

Other rights in accordance with Contract and law.

Responsibilities of Customers participating in E-commerce trading floor:

To be responsible for the confidentiality and storage of the registered name and password of their email box and promptly notify Vin3S of the illegal use, abuse, and breach of security of the name. his registration and password;

When performing a transaction on Vinpearl.com, the Customer will have to provide some specific information as requested from time to time. It is the Customer's responsibility to ensure that the information provided by the Customer to Vinpearl.com is accurate, current and complete;

When opening a Vinpearl.com Account, the Customer is responsible for protecting his / her username and password by himself and monitoring all information related to the Vinpearl.com Account. Customer will be responsible for Customer's Vinpearl.com Account being used by anyone accessing Customer's Vinpearl.com Account;

Compensate for damages suffered by Vin3S Company and / or Traders due to Customer's violation of Vinpearl.com's Regulations;

Immediately notify Vin3S at the address provided in Vinpearl.com Regulations when there is a complaint about Products / Services and / or Traders on Vinpearl.com;

Comply with the Regulations and Terms and Conditions of Transaction;

Other obligations in accordance with the Contract and the law

Dividing responsibilities between traders / organizations and partners (seller, supplier, ...) in solving problems arising from transactions performed on website / application with customers

Traders are fully responsible for the settlement of Customer's complaints and disputes related to Products / Services provided by Traders on Vinpearl.com.

It is the Customer's responsibility to ensure that the information provided by the Customer is complete and accurate and is always up to date to ensure its completeness and accuracy. Vinpearl.com is not responsible for settling any disputes if the information provided by the Customer is inaccurate or not updated or falsified.

Vin3S is responsible for assisting Customers in resolving disputes arising with Traders after receiving notification from Customers.

Traders are responsible for settling all customer complaints and disputes regarding Trader's purchase of Products / services on Vinpearl.com in accordance with the Contract between Traders and Vinpearl.com.

Customer has the right to request the protection of a competent authority in case a dispute with a Trader is not satisfactorily resolved.

Dispute resolution process:

Step 1: The Customer Care Department of Vin3S Company will accept the member's complaints or the Sales Department will accept the Customer's complaint. These Departments proactively resolve quickly and immediately respond to the results of resolving complaints on the basis of the policies announced by Vin3S.

Step 2: In case of complication or not specified in the policies announced by Vin3S, the Customer Care Department / Sales Department will commit the time limit to respond to the Customer no more than 7 days. .

Step 3: Transfer the result of complaint settlement to related parties for implementation (The departments responsible for that issue of Vin3S such as: Sales Department, Consulting Department ...; Traders; The sellers on Vinpearl.com; ... ..) and call to confirm with the customer the result of the complaint has been resolved.

Terms of commitment and application

These Regulations apply immediately after being posted on Vinpearl.com. Vinpearl.com reserves the right to amend the Regulations n

This is done by public announcement on Vinpearl.com. The amended Regulation takes effect 05 (five) days after the notice on the amendment of the Regulation is posted on Vinpearl.com.

In case the contents specified in the Regulations, Contract, and Terms are different, the following priority order shall apply: Regulation; Contract; and Terms.

Vinpearl.com, Traders and Customers undertake to comply with these Regulations.

Vinpearl.com's official contact address:

VIN3S JOINT STOCK COMPANY

No. 7, Bang Lang 1 Street, Vinhomes Riverside Ecological Urban Area, Viet Hung Ward, Long Bien District, Hanoi City

Phone: 0435651092

Email: [email protected]