GENERAL REGULATIONS

A. OVERVIEW

1. The following rules and regulations are set forth by Vinpearl Joint Stock Company and Phu Quoc Tourism Investment and Development Joint Stock Company (hereinafter referred to as "Vinpearl") to ensure the safety, stability and protection of the interests of Guests ("Guests"). These regulations shall be strictly implemented by all management and staff of the Hotels under the Vinpearl and VinOasis brands. Vinpearl wishes to ensure that all Guests can enjoy the amenities, services and benefits of the Hotels. In addition, the Guests' duties include "understanding and complying with the General Regulations to ensure that Guests receive the best experience of the Services at the Hotel."
2. These General Regulations may be amended and supplemented from time to time according to Vinpearl's decision to improve the quality of the Services and the Guest experience, and are published on Vinpearl's official Website at https://booking.vinpearl.com/en-USD/dieu-khoan/quy-dinh-chung

B. GENERAL REGULATIONS

1. Comply with the regulations of the State and of the Hotel on ensuring safety and epidemic/disease prevention.
2. All guests staying at the Hotel must carry valid personal identification documents in accordance with the Law on Accommodation.
3. Pets are not permitted to be brought into the Hotel area.
4. Smoking (including e-cigarettes) is only permitted in areas with signs allowing it and/or outside the room balcony. In case of violation, the Guest must pay a compensation fee for the restoration, deep cleaning and deodorization of the equipment and items affected by the smell, amounting to VND 3,000,000 per stay in which smoking is detected in areas where smoking is not permitted.
5. Comply with safety regulations while riding on vehicles moving within the Hotel area.
6. Behave appropriately in public areas: Respect the first-come, first-served principle; Give priority to pregnant women, persons with disabilities, and the elderly or weak; Do not make noise or shout; Do not put or rest your feet on chairs and do not perform other uncultured acts in public areas; Supervise children in public areas.
7. Please keep valuables in the in-room safe or deposit them at the Reception desk. The Hotel bears no legal liability for the loss of or damage to the Guest's personal property in the event that the Guest fails to comply with this regulation.
8. When leaving the room, the Guest must ensure that (i) all electrical appliances have been returned to their original state; (ii) the room door has been securely locked; and (iii) the room key is not given to anyone else.
9. Strictly comply with the Hotel's regulations on cooking in the room and using electrical appliances for their intended purpose.
10. At villas: The kitchen is to be used for the sole purpose of reheating food. All forms of cooking or food preparation that generate odor or smoke, or that do not ensure fire and explosion safety, in the kitchen of the Villa/Apartment are strictly prohibited. Any request to organize a BBQ in the garden or within the grounds of the Villa/Apartment must be notified and registered with the Customer Service Center in order to be served (the fees for these services will be charged accordingly based on the Guest's requirements). The Hotel shall not be responsible for food hygiene and safety issues when the Guest prepares food themselves within the Villa grounds.
11. Do not bring food and/or beverages purchased from outside into the Hotel. If bringing food and beverages purchased from outside into the Hotel, the Guest must notify the Hotel Management for control/payment of an additional service fee to the hotel of VND 1,175,000 per occasion. At the same time, the Hotel shall not be responsible for food hygiene and safety issues when the Guest uses food and/or beverages not provided by the Hotel. The Guest is kindly requested to sign a "Liability Waiver" when requested by the Hotel if using food sources not provided by the Hotel.
12. Do not bring strong-smelling fruits or foods (durian, jackfruit, fermented fish sauces, etc.) into the Hotel room.
13. It is not permitted to bring any type of weapon, chemical or explosive into the Hotel area at any time.
14. The Guest is responsible for compensating for damage to the items and equipment in the room caused by the Guest. For the compensation amount for each item and piece of equipment, please refer to the list of items that are chargeable/for sale in the room.
15. All acts violating the law within the Hotel are strictly prohibited, including but not limited to gambling, prostitution, or the use of stimulants/prohibited products (including e-cigarettes and heated tobacco), fighting, etc. The Guest shall be fully responsible before the laws of Vietnam and the Hotel in case of violation.
16. In case a visitor comes to visit the Guest in the Hotel area, the Guest is kindly requested to notify Reception and leave the visitor's personal identification document at Reception. In case of meeting in the room, this must have the consent of the staying Guest, and the staying Guest must personally receive the visitor to the room. For security reasons, visitors are not allowed to enter the Guest's room after 20:00. If the Guest wishes to invite a visitor to stay overnight, the visitor must register at the Hotel Reception and pay the accommodation fee in accordance with the Hotel's regulations.
17. Please comply with the operating hours of the swimming pool at the property (which may change depending on the nature of the weather and the season of the year). Guests using the swimming pool before and after operating hours (different properties may have different closing/opening times depending on geography/season) must ensure and take responsibility for their own health and life safety without any complaint against the Hotel. The Hotel will close the swimming pool no later than 22:00 to avoid unfortunate accidents happening to guests. Please do not use the swimming pool after 22:00.
18. Beach area: Guests are kindly requested not to swim in the sea after 19:00, as the Hotel does not have security/lifeguard staff on duty after 19:00. The Guest is fully responsible for their own health and life safety without any complaint against the Hotel if they deliberately swim in the sea after this time.
19. Guests are kindly requested to wear appropriate attire when in the common areas of the Hotel, especially in public areas such as the lobby, restaurant, etc., to show respect for other cultures. Guests must absolutely not be in a state of nudity, including children.
20. For room packages that include VinWonders tickets, the use of the games and services in the park must comply with the regulations on age, height, weight and other safety conditions applicable to each game. Please refer to further information on the VinWonders website.
21. Carry out other procedures in accordance with the regulations of Vinpearl and the local accommodation-management authorities from time to time (if any).
22. The Hotel Management may require the Guest to leave the Hotel without refunding any costs in the case of Guests who deliberately ignore and violate the Hotel's rules and regulations.
23. Noise regulation: After 22:00, the TV volume must not be turned up beyond level 10. Music must not be played through speakers at excessive volume, nor may guests talk too loudly, in order to ensure general order. Noise will be considered excessive when the Hotel's other guests feel disturbed or uncomfortable.
24. Carry out other procedures in accordance with Vinpearl's regulations from time to time (if any).