I. TERMS
pc_table_1
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Pearl
Sign-up for free
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Ambassador Pearl
Accumulate > VND 50 million per year
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VIP Pearl
Accumulate > VND 100 million per year
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| Complimentary offers for cardholder (Available benefits throughout card’s entire validity period) |
Complimentary night/year - Including free breakfast, free tickets to: VinWonders/ Safari/ Water Park and shuttle bus (where available)
- Complimentary rooms are standard rooms (free upgrade to the next category if available), peak period blackout according to listed price list.
- Apply also on weekends, holidays, Tet subject to availability
- Applicable to cardholder or companions
- 01 complimentary night for a maximum of 2 adults and 02 children under 4 years old without extra beds. Other surcharge policies are applied according to hotel policy.
- Complimentary offers applicable to VinWonders/Safari/Water Park depend on the facility’s availability.
- In case of room upgrade, the fee will be the different amount between the two room types according to published rates. Discount policy can be applied to the different amount according to each tier.
- Other surcharges comply with the card tier-based discount policy (at the published rates).
- Book at least 03 days in advance, complimentary night is not valid when the card expires.
(Not applicable to Luxury hotels & resorts)
(Complimentary nights are offered when members accumulate enough value. The number of nights may be adjusted according to the program)
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01 room night
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02 room nights
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| Privilege & discount policy applied for booking via website Vinpearl.com and for walk-in guests. |
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Vinpearl’s hotel room promotions
(On the best price)
- Applicable to the last room of all products for sale on the website Vinpearl.com or for walk-in booking (except for products explicitly specified in Terms and Conditions)
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5% |
5% |
10% |
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Tour & experience service promotions
(Applicable to online booking of selected products)
- Applicable to booking on the website Vinpearl.com or app MyVinpearl
- Applicable to selected products with “Pearl Club” logo
- Applicable to VinWonders’ products and online ticket (The Quintessence of Vietnam, Teddy Bear, submarine…)
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5% |
VinWonders and Vinpearl Safari entertainment service promotions
- Applicable to VinWonders’ products and online tickets (The Quintessence of Vietnam, Teddy Bear, submarine…)
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2% |
3% |
5% |
| Discount policy for services at Vinpearl Golf |
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Discount on Golf courses (Green fee)
- Applicable to cardholder only
- Not applicable to other service (Other services can still be accumulated for bonus points and subject to regulated discount policy)
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35% |
50% |
50% |
| Additional privilege policy |
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Exclusive 5 star Luxury Dining privileges
(Applicable to Vinpearl’s facilities, Including Almaz Hanoi; alcohol not included)
- Number of diners: including adults and children (not applicable to children under 2 years old). The free amount for 1 person = total bill / the number of diners
- Discount is only applicable when diner is the cardholder
- Only applicable when diner makes a reservation and has a meal at the restaurant
- Maximum of 1 membership card applied for 1 dining table
- Not applicable to discounted rates, preferential rates, conference rates
- Application to food, non alcoholic drinks at Bar and Poolbar
- Not applicable to take-away; Not applicable to alcoholic beverages, food/drink at meeting room, minibar, in room service; children's menu.
- Not applicable to fast food stalls, bakeries, Qua Pho, food kiosks, vending machines, mobile vending stalls, event stalls, Almaz Phu Quoc, Kimono restaurant at Almaz Hanoi
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1 cardholder 5% |
1 cardholder 25% |
1 cardholder 25% |
| 2 cardholder 5% |
2 cardholder 30% |
2 cardholder 50% |
| 3 cardholder 5% |
3 cardholder 25% |
Free for 01 person |
| 4 cardholder and above 5% |
Free for 01 person |
Free for 01 person |
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Dining privileges at restaurants and fast food restaurants managed by VinWonders
- Applicable only to a group including a cardholder
- Only 01 membership card may be used per bill
- Not applicable to discounted rates, preferential rates, and meeting rates
- Not applicable to alcoholic drinks
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3% |
3% |
5% |
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Banquet services for events, weddings, conferences…
(Applicable to culinary services, from 10 guests and above)
- Applicable to 10 guests and above
- Not applicable to groups, companies rates, preferential rates, conference rates.
- Not applicable for other service fees such as event setup, decoration...
- Applicable to group meals at restaurants or full service at private houses, villas
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10% |
10% |
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Services at Swimming pool, fitness center
- Only applicable to cardholder, on published rates.
- For annual swimming card at City Hotel, member with a Pearl card can buy maximum 04 identified cards/ property, in which 01 swimming card must be member’s.
- Applicable to single or multiple service, short-term and long-term package up to 6 months (not applicable if the service package is discounted 20% and above)
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20% |
20% |
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Spa services
- Only applicable to cardholder, on published rates
- Applicable to all services in Spa menu
- Not applicable in conjunction with other promotions
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20% |
30% |
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Discount on retail products at Spa
- Applicable at Vincharm system
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20% |
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Discount on laundry in city hotel
- Only applicable at City Hotel
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10% |
20% |
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Discount on member products at VinKE
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5% |
10% |
15% |
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Discount on standard ticket at Times City
- Only applicable at Times City
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5% |
5% |
10% |
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Airport transfer
(where shuttle service is available)
- Shuttle bus subject to operating condition
- Only applicable to cardholder’s room (maximum room guests: 02 adults and 02 children under 4 years old)
- Only applicable when guests book rooms according to Membership card’s room rate offer (not applicable to room booking via TA, OTA, Corp, VinID rates)
- Guests are advised to send airport pick-up request and provide flight information at least 24 hours before arrival (flight departure time).
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Y |
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Private Bar or Executive Lounge privileges for food service and afternoon tea at City Hotel or Luxury
(Subject to table/room availability)
- Applicable from 2pm to 5pm daily for food service or afternoon tea.
- Guests are advised to call the hotline in advance to ensure reservation. Service is subject to room/table availability
- Applicable at City Hotels and City Luxury
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Y
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Free room/view upgrade
(subject to availability, room view is upgradable)
- Applicable to cardholder's room
- Conditions for upgrading room view are considered at the time of check-in, not at the time of booking.
- In special cases, it is possible to upgrade to the next room category: only with VIP card and according to GM's authorization
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Y |
Y |
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Early check-in, Late check-out.
(Check-in time: 10am, Check-out time: 4pm, subject to availability)
- Subject to room availability at the time of check-in/ check-out
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Y |
Y |
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Welcome gifts at hotel
- Only applicable to cardholder’s room, applicable based on VIP3 standard
- 01-time application on check-in date
- Applicable to all times when member informs his card tier before arriving at the resort/hotel
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Y |
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Priority check-in entrance at hotels & VinWonders
- Only applicable to cardholder’s room according to VIP3 standard
- VIP cardholder can check in for the whole group
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Y |
Y |
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Gifts for membership level upgrade
(Applicable to members who accumulate transactions to upgrade, depending on specific programs)
- Depending on specific programs/phases
- In the form of: voucher or some extra special gifts when introducing new Vinpearl products/services
- Applicable when introducing products/services of other Vingroup’s brands or their partners
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Y |
Y |
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Participation in private sale events, 48 hours before opening time
(2 times/year – incredible discounts with limited quantity)
- Minimum 2 times / year
- Priority is given to promotions of Vinpearl brands which will be introduced to Pearl Club Members in advance before being released to the market.
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Y |
Y |
Y |
| Privilege and discount policy at Vinmec |
Discounts on premium non-invasive procedures and plastic surgery services at Vinmec
- Premium procedure services: applicable at Vinmec Times City, Vinmec Da Nang, Vinmec Central Park, Vinmec Hai Phong, Vinmec Phu Quoc
- Plastic surgery services: applicable at Vinmec Times City
- Note: Vinmec Central Park’s beauty services are available at Vinmec Beauty Clinic, Vinpearl Landmark 81 (Hotline: 0938.287.529).
- Please arrange an appointment via our call center in advance.
- Discounts are applicable from January 1, 2022 to December 31, 2022, and only for cardholders within the validity period of the card.
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10% |
15% |
20% |
Discounts on basic non-invasive services at Vinmec
- Applicable at: Vinmec Times City, Vinmec Da Nang, Vinmec Central Park, Vinmec Hai Phong, Vinmec Phu Quoc
- Note: Vinmec Central Park’s beauty services are available at Vinmec Beauty Clinic, Vinpearl Landmark 81 (Hotline: 0938.287.529).
- Please arrange an appointment via our call center in advance.
- Discounts are applicable from January 1, 2022 to December 31, 2022, and only for cardholders within the validity period of the card.
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20% |
25% |
30% |
Discount on esophageal, gastric and colorectal cancer screening package at Vinmec
- Not applicable at Vinmec Phu Quoc.
- Please arrange an appointment via our call center in advance.
- Discounts are applicable from January 1, 2022 to December 31, 2022, and only for cardholders within the cards’ validity period.
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5% |
5% |
10% |
Discounts on (Basic, Standard & Advanced) Thyroid Screening Packages at Vinmec
- Not applicable at Vinmec Nha Trang. The advanced package is not available at Vinmec Da Nang, Vinmec Nha Trang, and Vinmec Phu Quoc.
- Please arrange an appointment via our call center in advance.
- Discounts are applicable from January 1, 2022 to December 31, 2022, and only for cardholders within the validity period of the card.
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5% |
5% |
10% |
Discounts on Basic Cardiovascular Screening Package and Hypertension Checkup Package at Vinmec
- Please arrange an appointment via our call center in advance.
- Discounts are applicable from January 1, 2022 to December 31, 2022, and only for cardholders within the validity period of the card.
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5% |
5% |
10% |
Discounts on General Health Checkup Package Group at Vinmec
- Please arrange an appointment via our call center in advance.
- Discounts are applicable from January 1, 2022 to December 31, 2022, and only for cardholders within the validity period of the card.
- Notes: Pearl Cardholders enjoy a 5% discount on any General Health Checkup package at Vinmec Times City and Vinmec Central Park.
- Ambassador Pearl Cardholders enjoy a 5% discount on any General Health Checkup package at all clinics (except for Vinmec Phu Quoc).
- VIP Pearl Cardholders enjoy: * a 10% discount on any General Health Checkup package at Vinmec Times City and Vinmec Central Park; * a 5% discount on the Advanced General Health Checkup package and the Comprehensive General Health Checkup package at Vinmec Hai Phong, Vinmec Ha Long, Vinmec Da Nang, and Vinmec Nha Trang.
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5% |
5% |
10% |
Discount on Online Course: Healthy Pregnancy with Vinmec experts
- Discounts are applicable from January 1, 2022 to December 31, 2022
- Only applicable to cardholders within the validity period of the card.
- Please arrange an appointment via our call center in advance.
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5% |
5% |
10% |
One complimentary session of fractional CO2 laser skin rejuvenation on face and neck at Vinmec
- One complimentary session of fractional CO2 laser skin rejuvenation on face and neck (VND 6,500,000)
- Only applicable to cardholders before December 31, 2022 and within the validity period of the card.
- Available at: Vinmec Times City, Vinmec Da Nang, Vinmec Central Park, Vinmec Hai Phong, Vinmec Phu Quoc.
- Note: Vinmec Central Park’s beauty services are available from January 20, 2022 at Vinmec Beauty Clinic, Vinpearl Landmark 81 (Hotline: 0938.297.529)
- Please arrange an appointment via our call center in advance.
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Y |
One complimentary session of electrophoresis for moisturizing and soothing skin at Vinmec
- One complimentary session of electrophoresis for moisturizing and soothing skin, or 1 time of firming skin, removing wrinkles on eyes or face or neck (up to VND 2,000,000)
- Only applicable to cardholders before December 31, 2022 and within the validity period of the card.
- Electrophoresis services are available at: Vinmec Times City, Vinmec Da Nang, Vinmec Central Park, Vinmec Hai Phong, Vinmec Phu Quoc.
- Skin firming and wrinkle removing services are available at Vinmec Times City
- Note: Vinmec Central Park’s beauty services are available from January 20, 2022 at Vinmec Beauty Clinic, Vinpearl Landmark 81 (Hotline: 0938.297.529)
- Please arrange an appointment via our call center in advance.
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Y |
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One complimentary session of Visia 3D skin analysis at Vinmec
- Expiry date: December 31, 2022
- Available at: Vinmec Times City, Vinmec Da Nang, Vinmec Central Park, Vinmec Hai Phong, Vinmec Phu Quoc.
- Skin firming and wrinkle removing services are available at Vinmec Times City
- Note: Vinmec Central Park’s beauty services are available from January 20, 2022 at Vinmec Beauty Clinic, Vinpearl Landmark 81 (Hotline: 0938.297.529)
- Please arrange an appointment via our call center in advance.
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Y |
Y |
Y |
One complimentary session of examination and consultancy by a cosmetologist at Vinmec
- One complimentary session of examination and consultancy by a cosmetologist (VND 690,000) at Vinmec for the cardholder before December 31, 2022
- Available at: Vinmec Times City, Vinmec Da Nang, Vinmec Central Park, Vinmec Hai Phong, Vinmec Phu Quoc.
- Note: Vinmec Central Park’s beauty services are available from January 20, 2022 at Vinmec Beauty Clinic, Vinpearl Landmark 81 (Hotline: 0938.297.529)
- Please arrange an appointment via our call center in advance.
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Y |
Y |
Y |
Note:
- This rate table will change from time to time and will be updated on the Program’s website.
- Privileges in the Vingroup/ partner system may change from time to time.
- Privileges are applicable only to cardholder or group accompanied by cardholder
- All benefits are applicable only card's entire validity period
- Services not included in room/services provided by Vinpearl on the website Vinpearl.com will not be counted in the accumulated value (separate purchase of air tickets, car booking at destination...)
- Bookings at TA, OTA, Corp, and VinID rates will not be included in the accumulated value
pc_table_2
| No. |
Hotel name |
Non-applicable period |
| 1 |
Vinpearl Condotel Beachfront Nha Trang |
22/01/2023 - 05/02/2023
10/02/2024 - 17/02/2024 |
| 2 |
Vinpearl Discovery Sealink Nha Trang |
22/01/2023 - 05/02/2023
10/02/2024 - 17/02/2024 |
| 3 |
Vinpearl Discovery Golflink Nha Trang |
22/01/2023 - 05/02/2023
10/02/2024 - 17/02/2024 |
| 4 |
Vinpearl Resort & Spa Nha Trang Bay |
22/01/2023 - 05/02/2023
10/02/2024 - 17/02/2024 |
| 5 |
Vinpearl Resort Nha Trang |
22/01/2023 - 05/02/2023
10/02/2024 - 17/02/2024 |
| 6 |
Vinpearl Luxury Nha Trang |
22/01/2023 - 05/02/2023
10/02/2024 - 17/02/2024 |
| 7 |
Vinpearl Resort & Spa Ha Long |
29/04/2023 - 01/05/2023 |
| 8 |
Vinpearl Resort & Spa Phu Quoc |
22/01/2023 - 28/01/2023
23/12/2023 - 05/01/2024
10/02/2024 - 17/02/2024 |
| 9 |
Vinpearl Discovery Wonderworld Phu Quoc |
22/01/2023 - 28/01/2023
23/12/2023 - 05/01/2024
10/02/2024 - 17/02/2024 |
| 10 |
VinOasis Phu Quoc |
22/01/2023 - 28/01/2023
23/12/2023 - 05/01/2024
10/02/2024 - 17/02/2024 |
| 11 |
VinHolidays Fiesta Phu Quoc |
22/01/2023 - 28/01/2023
23/12/2023 - 05/01/2024
10/02/2024 - 17/02/2024 |
| 12 |
Vinpearl Resort & Spa Hoi An |
22/01/2023 - 05/02/2023
30/04/2023 - 02/05/2023 |
| 13 |
Vinpearl Resort & Golf Nam Hoi An |
22/01/2023 - 28/01/2023
29/04/2023 - 01/05/2023
10/02/2024 - 17/02/2024 |
| 14 |
Vinpearl Resort & Spa Da Nang |
22/01/2023 - 28/01/2023
29/04/2023 - 01/05/2023
10/02/2024 - 17/02/2024 |
II. TERMS & CONDITIONS
1. This terms - Conditions ("T&C") govern the Pearl Club membership program (“Program”) operated by Vinpearl JSC, applied to customers participating in the Program.
2. Conditions of being a member:
- The Program is available to any individual of 18 years old and above, having valid identification documents.
- Have identified account, according to the joint account of Vingroup ID
- Online membership registration (Website/App)
- Offline membership registration (At hotels, partners, membership card sales agencies)
3. Conditions of registering, maintaining & upgrading card tiers
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| Content/Membership Tier |
Pearl |
Ambassador Pearl |
VIP Pearl |
| Conditions of registering for loyalty program tiers |
Online membership registration on website Vinpearl.com & App MyVinpearl) |
- Accumulated transaction value in 1 year from 50 million or more (01 year is understood as the period from January 1 to December 31 every year)
- Customers who are included in Vinpearl's card gift policy
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- Accumulated transaction value in 1 year from 100 million or more (01 year is understood as the period from January 1 to December 31 every year)
- Customers who purchased membership cards worth 5 million VND/year
- Customers who are included in Vinpearl's card gift policy
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| Qualification of loyalty program tiers |
- As soon as completing the registration and being qualified
- Permanently, unless the account is canceled at the request of the cardholder or the account is locked due to proven fraud
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- Upgrading period: Customers will be considered for upgrades on December 31 annually.
- For Ambassador Pearl & VIP Pearl customers, the card's validity period is calculated from the month the customer fulfills the accumulation to upgrade, or the customer renews the card by purchasing a membership card, whichever comes first. The card is maintained until December 31 annually and then considered for upgrades.
- Customers who pay the membership fee will be counted for 12 months from the date of payment completion and successful card activation.
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- Upgrading period: Customers will be considered for upgrades on December 31 annually.
- For Ambassador Pearl & VIP Pearl customers, the card's validity period is calculated from the month the customer fulfills the accumulation to upgrade, or the customer renews the card by purchasing a membership card, whichever comes first. The card is maintained until December 31 annually and then considered for upgrades.
- Customers who pay the membership fee will be counted for 12 months from the date of payment completion and successful card activation.
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| Maintain membership tiers |
- Accumulated transaction value in 1 year (January 1 – December 31) from 0 to less than 50 million
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- Maintain consumption of Vinpearl’s products/services from 50,000,000 VND /maximum 12+ months from the month of card issuance.
- The time to calculate the accumulated consumption value is January 1 - December 31 every year. After this period of time, the accumulated value will be set to 0 to calculate the accumulated value for the next cycle.
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- Maintain the consumption of Vinpearl's products/services from 100,000,000 VND /maximum 12+ months from the month of card issuance.
- The time to calculate the accumulated consumption value is January 1 - December 31 every year. After this period, the accumulated value will be set to 0 to calculate the accumulated value for the next cycle.
- For customers who purchase a membership card, the membership is maintained for 12 months from the month of card activation. On the card's expiration date, if the customer does not renew by purchasing a new card, the card will be ranked by the usual accumulated value calculation.
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| Accumulated value |
- Accumulated transaction value is the amount finally settled by the customer (after using services and deducting discounts, promotions, voucher redemption, etc.), inclusive of VAT and service charges.
- Applicable services: All services of the Vinpearl ecosystem, provided by Vinpearl or service packages with Vinpearl hotel rooms, excluding retail services purchased by Vinpearl from external suppliers (e.g., individual air tickets, tours at the destinations); Golf membership card value, non-ticketing services and F&B services at VinWonders/Safari
- Service booking method: online booking via Vinpearl.com/ MyVinpearl App, Vinwonders.com/ VinWonders App, Hotline 1900 232389 (Ext. 3) or book directly at all accommodation, F&B, Golf, and other facilities within the Vinpearl system.
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- Accumulated transaction value is the amount finally settled by the customer (after using services and deducting discounts, promotions, voucher redemption, etc.), inclusive of VAT and service charges.
- Applicable services: All services of the Vinpearl ecosystem, provided by Vinpearl or service packages with Vinpearl hotel rooms, excluding retail services purchased by Vinpearl from external suppliers (e.g., individual air tickets, tours at the destinations); Golf membership card value, non-ticketing services and F&B services at VinWonders/Safari
- Service booking method: online booking via Vinpearl.com/ MyVinpearl App, Vinwonders.com/ VinWonders App, Hotline 1900 232389 (Ext. 3) or book directly at all accommodation, F&B, Golf, and other facilities within the Vinpearl system.
|
- Accumulated transaction value is the amount finally settled by the customer (after using services and deducting discounts, promotions, voucher redemption, etc.), inclusive of VAT and service charges.
- Applicable services: All services of the Vinpearl ecosystem, provided by Vinpearl or service packages with Vinpearl hotel rooms, excluding retail services purchased by Vinpearl from external suppliers (e.g., individual air tickets, tours at the destinations); Golf membership card value, non-ticketing services and F&B services at VinWonders/Safari
- Service booking method: online booking via Vinpearl.com/ MyVinpearl App, Vinwonders.com/ VinWonders App, Hotline 1900 232389 (Ext. 3) or book directly at all accommodation, F&B, Golf, and other facilities within the Vinpearl system.
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4. Conditions of activating and issuing card
pc_table_2
| 1 |
Card activation |
- The card has been activated when sending information to the customer.
- Each card has a card number corresponding to an identified account.
- When a new card is issued, the old card will be automatically disabled.
- A card must be activated within 6 months from the date of purchase.
|
| 2 |
Card re-issuance conditions |
- Customers register required information for identification on the system & to satisfy the conditions of card classification
- The minimum required information for Ambassador Pearl and VIP Pearl tier includes: (1) Full name, (2) ID Card Number/Passport, (3) Date of birth, (4) Gender, (5) Card receiving address, (6) Phone number, (7) Email
- Fee for card making/re-issuance/lost/damaged card: 100,000 VND/card (applied to hard card)
|
5. Loyalty Member (“Member”) is a customer who has (i) properly registered to participate in the Program, and (ii) has activated and owned a Pearl Club card (including physical card and/or mobile application and/or barcode of Pearl Club card or another form as prescribed by the Program at that time). Only then, the member officially owns the Pearl Club account ("Account"). Each Member can only own one (01) Account. The Vinpearl Ecosystem includes Vinpearl, VinWonders, Almaz Ha Noi and other entities/facilities as published on the official website www.vinpearl.com/pearlclub ("Website") and mobile application (“App”). All units in the Vinpearl Ecosystem are collectively referred to as Vinpearl.
6. Member agrees that, by registering to participate in the Program, or activating and using the Card to transact, the member has read, understood, and agreed with the T&C and the Program's policies as published on the Website.
7. Member will be entitled to (i) the primary benefits of Cardholder, and (ii) exclusive incentives depending on the membership tier according to the Program’s content as published on the Website and App. The exclusive incentives will include the following benefits: (1) to accumulate transaction value into the Account to maintain or upgrade membership tier.
8. Member has the rights to access, look up and update personal information, rights to access and look up accumulated value in the Account through different methods such as the Program’s call center 1900 232389 (extention 3) ("Call Center"), app MyVinpearl or website www.vinpearl.com. Member is responsible for any and all costs, taxes, fees, claims or liabilities (if any) resulting from the use of benefits from the Program as a Program Member under Vietnam's law.
9. Member understands, commits and ensures to be the only individual using the Card/Account, is responsible for preserving the Card and maintaining the Account confidentiality. Member is responsible for any Account transactions and other operations (such as change of configuration, change of address, Account information). Unless the Program content is otherwise stated on the Website, Member is not allowed to provide Card/Account information to any third party and must be responsible for any improper implementation of this T&C.
10. The Program's T&C may be modified/adjusted / terminated according to Vinpearl's notice on the Program’s Website or App. Member's continuous holding of the Account is deemed to accept such modifications/adjustments.
11. Vinpearl is not responsible in the event that Member cannot perform or consume the benefits and privileges that Member is entitled to due to force majeure such as flood, earthquake, war, labor strike, demonstration, computer breakdown, Government enactment of policies/interventions/directives/bans, legal changes, or external out-of-control events.
12. If there is any change in Member information (phone/email/address), Member is responsible for updating information immediately via the Program’s Website, App or Call Center, customer service counters, customer care counters or any other channels of the Program. Vinpearl is not responsible for any damages related to or arising from the above information not being updated in time.
13. All Card’s accumulated value/benefits, which is in dispute or showing signs of fraud or violation of the Program's T&C will not be used during the time of dispute or investigation of fraud or violation.
14. Member agrees for Vinpearl to create, store, maintain and update personal information provided and updated by Member. Member agrees to allow Vinpearl to use these data for the purposes consistent with the Program, including but not limited to perform transactions and introduce new Vinpearl products/services. All data related to Member will be protected and used by Vinpearl in accordance with Vinpearl's privacy policy posted at: https://www.vinpearl.com/en/chinh-sach- Quyen-rieng-tu
15. Vinpearl reserves the right to request Member to provide information and/or present valid personal documents as soon as Vinpearl detects that Member commits acts against the rule or before Member uses accumulated value to upgrade/ or receive the incentives in some cases.
III. USING THE ACCUMULATED TRANSACTION VALUE
1. Member can accumulate transaction values when purchasing for services/goods at Vinpearl Ecosystem. The value is accumulated after the Account has been activated in accordance with the provisions of the Program.
2. To accumulate transactions, Member must present the Card (hard card or electronic card) at the time of transaction.
3. The basis for Member’s accumulated transaction value is the invoice value after deducting valid promotions and discounts and is the value after VAT.
4. The amount of accumulated transaction value through executed transactions will be credited to the Account within 24 hours after using the service (“Available Accumulated Value”). The Available Accumulated Value is valid for a maximum period of one (01) calendar year (January 1 – December 31 annually for the purpose of qualifying customers tier. On January 1 annually, the accumulated value in the Account will be deleted and start a new cycle.
5. The accumulated value is only used to upgrade the card, not redeemable for cash, incentives….
6. During the payment process, Member can choose whether or not to accumulate transaction value. All notices/complaints of Member must be made through the Call Center, or the Program's email published on the Website and App.
IV. TERMINATION OF MEMBER’S RIGHTS
Unless otherwise stated in this T&C, Member's rights are valid indefinitely unless terminated in the following cases:
1. Member sends a termination request to the Program's official contact/email: [email protected]
2. In case the card usage does not comply with the T&C and other regulations of the Program, Member will receive a notification of card suspension via email. Within 15 days from the date of notification, if Member has no response or Member's response is not accepted by Vinpearl, the Account will be permanently closed and all remaining benefits in the Account will be disabled. The acts of unlawful usage of the card include, but are not limited to, taking advantage of the Program's policies or other promotion/offer programs of Vinpearl; taking advantage of loopholes, ambiguities and system errors of the Program application for fraudulent or self-seeking interests; using equipment and technology to interfere with the Vinpearl system illegally; use the Account to perform transactions for money laundering, terrorism financing, fraud, deception; and other law-breaking acts.
3. Termination in other cases as stated by the Program or as regulated by law.
V. OTHER TERMS
1. Dispute Resolution: This T&C will be adjusted and explained in accordance with Vietnamese laws. Any dispute arising out of or in relation to this T&C shall be settled by negotiation between the parties. In case a dispute is not resolved through negotiation within 30 days, each Party will have the right to bring the dispute to a competent court in Vietnam.
2. Vinpearl reserves the right to assign or transfer the Program wholly or partly to any third party provided that Vinpearl publishes this content on the Website.
3. The Card issued to Member is the property of Vinpearl. Vinpearl reserves the right to terminate the Program by notifying all Members 30 working days in advance. A settlement for Member benefits will be announced together with notice of Program termination.
Vinpearl will not require Member to provide password and Account details via email or SMS. Member should be vigilant and responsible for maintaining the confidentiality of password and information of the Account.
