Terms of Use

TERMS

Categories		Pearl	Ambassador Pearl	VIP Pearl	Notes/Operating instructions
Complimentary offers for cardholder					Available benefits throughout card’s entire validity period.
Complimentary night/year - Including free breakfast, free tickets to: VinWonders/ Safari/ Water Park and shuttle bus (where available) (Not applicable to Luxury hotels & resorts) (Complimentary nights are offered when members accumulate enough value. The number of nights may be adjusted according to the program)			01 room night	02 room nights	Complimentary rooms are standard rooms (free upgrade to the next category if available), peak period blackout according to listed price list. Apply also on weekends, holidays, Tet subject to availability Applicable to cardholder or companions 01 complimentary night for a maximum of 2 adults and 02 children under 4 years old without extra beds. Other surcharge policies are applied according to hotel policy. In case of room upgrade, the fee will be the different amount between the two room types according to published rates. Discount policy can be applied to the different amount according to each tier. Book at least 03 days in advance, complimentary night is not valid when the card expires.
Privilege & discount policy applied for booking via website Vinpearl.com and for walk-in guests.
Vinpearl’s hotel room promotions (On the best price)		5%	5%	10%	Applicable to the last room of all products for sale on the website Vinpearl.com or for walk-in booking
Tour & experience service promotions (Applicable to online booking of selected products)				5%	Applicable to selected products with “Pearl Club” logo Applicable to VinWonders’ products and online ticket (The Quintessence of Vietnam, Teddy Bear, submarine…)
Discount policy for services at Vinpearl Golf
Discount on Golf courses (Green fee)			50%	50%	Applicable to cardholder only Not applicable to other service (Other services can still be accumulated for bonus points and subject to regulated discount policy)
Additional privilege policy
Exclusive 5 star Luxury Dining privileges (Including Almaz Hanoi; alcohol not included)	1 person (cardholder)	5%	25%	25%	Number of diners: including adults and children (not applicable to children under 2 years old). The free amount for 1 person = total bill / the number of diners Discount is only applicable when diner is the cardholder Only applicable when diner makes a reservation and has a meal at the restaurant Maximum of 1 membership card applied for 1 dining table Not applicable to discounted rates, preferential rates, conference rates Application to food, non alcoholic drinks at Bar and Poolbar Not applicable to take-away; Not applicable to alcoholic beverages, food/drink at meeting room, minibar, in room service; children's menu. Not applicable to fast food stalls, bakeries, Qua Pho, food kiosks, vending machines, mobile vending stalls, event stalls, Almaz Phu Quoc, Kimono restaurant at Almaz Hanoi
	2 persons	5%	30%	50%
	3 persons	5%	25%	Free for 01 person
	4 persons and above	5%	Free for 01 person	Free for 01 person
Banquet services for events, weddings, conferences… (Applicable to culinary services, from 10 guests and above)			10%	10%	Applicable to 10 guests and above Not applicable to groups, companies rates, preferential rates, conference rates. Not applicable for other service fees such as event setup, decoration... Applicable to group meals at restaurants or full service at private houses, villas
Services at Swimming pool, fitness center			20%	20%	Only applicable to cardholder, on published rates. For annual swimming card at City Hotel, member with a Pearl card can buy maximum 04 identified cards/ property, in which 01 swimming card must be member’s. Applicable to single or multiple service, short-term and long-term package up to 6 months (not applicable if the service package is discounted 20% and above)
Spa services			20%	30%	Only applicable to cardholder, on published rates Applicable to all services in Spa menu Not applicable in conjunction with other promotions
Discount on retail products at Spa				20%	Applicable at Vincharm system
Discount on laundry in city hotel			10%	20%	Only applicable at City Hotel
Discount on member products at VinKE		5%	10%	15%	Only applicable for VinKE
Discount on standard ticket at Times City		5%	5%	10%	Only applicable at Times City
Airport transfer (where shuttle service is available)				Y	Shuttle bus subject to operating condition Only applicable to cardholder’s room (maximum room guests: 02 adults and 02 children under 4 years old) Only applicable when guests book rooms according to Membership card’s room rate offer (not applicable to room booking via TA, OTA, Corp, VinID rates) Guests are advised to send airport pick-up request and provide flight information at least 24 hours before arrival (flight departure time).
Private Bar or Executive Lounge privileges for food service and afternoon tea at City Hotel or Luxury (Subject to table/room availability)				Y	Applicable from 2pm to 5pm daily for food service or afternoon tea. Guests are advised to call the hotline in advance to ensure reservation. Service is subject to room/table availability Applicable at City Hotels and City Luxury
Free room/view upgrade (subject to availability, room view is upgradabe)			Y	Y	Applicable to cardholder's room Conditions for upgrading room view are considered at the time of check-in, not at the time of booking. In special cases, it is possible to upgrade to the next room category: only with VIP card and according to GM's authorization
Early check-in, Late check-out. (Check-in time: 10am, Check-out time: 4pm, subject to availability)			Y	Y	Subject to room availability at the time of check-in/ check-out
Welcome gifts at hotel				Y	Only applicable to cardholder’s room 01-time application on check-in date Applicable to all times when member informs his card tier before arriving at the resort/hotel
Priority check-in entrance at hotels & VinWonders			Y	Y	Only applicable to cardholder’s room VIP cardholder can check in for the whole group
Gifts for membership level upgrade (Applicable to members who accumulate transactions to upgrade, depending on specific programs)			Y	Y	Depending on specific programs/phases In the form of: voucher or some extra special gifts when introducing new Vinpearl products/services Applicable when introducing products/services of other Vingroup’s brands or their partners
Participation in private sale events, 48 hours before opening time (2 times/year – incredible discounts with limited quantity)		Y	Y	Y	Minimum 2 times / year Priority is given to promotions of Vinpearl brands which will be introduced to Pearl Club Members in advance before being released to the market.

Note:

This rate table will change from time to time and will be updated on the Program’s website.
Privileges are applicable only to cardholder or group accompanied by cardholder
Services not included in room/services provided by Vinpearl on the website Vinpearl.com will not be counted in the accumulated value (separate purchase of air tickets, car booking at destination...)

No.	Hotel name	Non-applicable period	No.	Hotel name	Non-applicable period
1	Vinpearl Condotel Beachfront Nha Trang	01/02/2022 -06/02/2022 22/01/2023 - 05/02/2023	7	Vinpearl Resort & Spa Phu Quoc	01/02/2022 -06/02/2022 22/01/2023 - 05/02/2023
2	Vinpearl Discovery Sealink Nha Trang		8	Vinpearl Discovery WonderWorld Phu Quoc	01/02/2022 -06/02/2022 22/01/2023 - 05/02/2023
3	Vinpearl Discovery Golflink Nha Trang		9	Vinpearl Resort & Spa Hoi An	01/02/2022 - 06/02/2022 22/01/2023 - 05/02/2023 30/04/2022 - 02/05/2022 30/04/2023 - 02/05/2023
4	Vinpearl Resort & Spa Long Beach Nha Trang		10	Vinpearl Resort & Golf Nam Hoi An
5	Vinpearl Resort & Spa Nha Trang Bay		11	Vinpearl Resort & Spa Da Nang	01/02/2022 - 06/02/2022 22/01/2023 - 05/02/2023 30/04/2022 - 02/05/2022 30/04/2023 - 02/05/2023
6	Vinpearl Resort Nha Trang		11	Vinpearl Resort & Spa Da Nang

TERMS & CONDITIONS

1. This terms - Conditions ("T&C") govern the Pearl Club membership program (“Program”) operated by Vinpearl JSC, applied to customers participating in the Program.

2. Conditions of being a member:

The Program is available to any individual of 18 years old and above, having valid identification documents.
Have identified account, according to the joint account of Vingroup ID
Online membership registration (Website/App)
Offline membership registration (At hotels, partners, membership card sales agencies)

3. Conditions of registering, maintaining & upgrading card tiers

Content/Membership Tier	Pearl	Ambassador Pearl	VIP Pearl
Conditions of registering for loyalty program tiers	Online membership registration on website Vinpearl.com & App MyVinpearl)	- Accumulated transaction value in 1 year from 50 million or more (01 year is understood as the period from January 1 to December 31 every year) - Customers who are included in Vinpearl's card gift policy	- Accumulated transaction value in 1 year from 100 million or more (01 year is understood as the period from January 1 to December 31 every year) - Customers who purchased membership cards worth 5 million VND/year - Customers who are included in Vinpearl's card gift policy
Qualification of loyalty program tiers	As soon as completing registration and being qualified	- Upgrading period: Customers will be considered for upgrades on December 31 annually. - For Ambassador Pearl & VIP Pearl customers, the card's validity period is calculated from the month the customer fulfills the accumulation to upgrade, or the customer renews the card by purchasing a membership card, whichever comes first. The card is maintained until December 31 annually and then considered for upgrades. - Customers who pay the membership fee will be counted for 12 months from the date of payment completion and successful card activation.
Maintain membership tiers	Register and conduct valid transactions within 12 months	Maintain consumption of Vinpearl’s products/services from 50,000,000 VND /maximum 12+ months from the month of card issuance. The time to calculate the accumulated consumption value is January 1 - December 31 every year. After this period of time, the accumulated value will be set to 0 to calculate the accumulated value for the next cycle.	Maintain the consumption of Vinpearl's products/services from 100,000,000 VND /maximum 12+ months from the month of card issuance. The time to calculate the accumulated consumption value is January 1 - December 31 every year. After this period, the accumulated value will be set to 0 to calculate the accumulated value for the next cycle. For customers who purchase a membership card, the membership is maintained for 12 months from the month of card activation. On the card's expiration date, if the customer does not renew by purchasing a new card, the card will be ranked by the usual accumulated value calculation.

4. Conditions of activating and issuing card

Card activation

- The card has been activated when sending information to the customer.

- Each card has a card number corresponding to an identified account.

- When a new card is issued, the old card will be automatically disabled

Card re-issuance conditions

- Customers register required information for identification on the system & to satisfy the conditions of card classification

- The minimum required information for Ambassador Pearl and VIP Pearl tier includes: (1) Full name, (2) ID Card Number/Passport, (3) Date of birth, (4) Gender, (5) Card receiving address, (6) Phone number, (7) Email

- Fee for card making/re-issuance/lost/damaged card: 100,000 VND/card (applied to hard card)

5. Loyalty Member (“Member”) is a customer who has (i) properly registered to participate in the Program, and (ii) has activated and owned a Pearl Club card (including physical card and/or mobile application and/or barcode of Pearl Club card or another form as prescribed by the Program at that time). Only then, the member officially owns the Pearl Club account ("Account"). Each Member can only own one (01) Account. The Vinpearl Ecosystem includes Vinpearl, VinWonders, Almaz Ha Noi and other entities/facilities as published on the official website www.vinpearl.com/pearlclub ("Website") and mobile application (“App”). All units in the Vinpearl Ecosystem are collectively referred to as Vinpearl.

6. Member agrees that, by registering to participate in the Program, or activating and using the Card to transact, the member has read, understood, and agreed with the T&C and the Program's policies as published on the Website.

7. Member will be entitled to (i) the primary benefits of Cardholder, and (ii) exclusive incentives depending on the membership tier according to the Program’s content as published on the Website and App. The exclusive incentives will include the following benefits: (1) to accumulate transaction value into the Account to maintain or upgrade membership tier.

8. Member has the rights to access, look up and update personal information, rights to access and look up accumulated value in the Account through different methods such as the Program’s call center 1900 232389 (extention 3) ("Call Center"), app MyVinpearl or website www.vinpearl.com. Member is responsible for any and all costs, taxes, fees, claims or liabilities (if any) resulting from the use of benefits from the Program as a Program Member under Vietnam's law.

9. Member understands, commits and ensures to be the only individual using the Card/Account, is responsible for preserving the Card and maintaining the Account confidentiality. Member is responsible for any Account transactions and other operations (such as change of configuration, change of address, Account information). Unless the Program content is otherwise stated on the Website, Member is not allowed to provide Card/Account information to any third party and must be responsible for any improper implementation of this T&C.

10. The Program's T&C may be modified/adjusted / terminated according to Vinpearl's notice on the Program’s Website or App. Member's continuous holding of the Account is deemed to accept such modifications/adjustments.

11. Vinpearl is not responsible in the event that Member cannot perform or consume the benefits and privileges that Member is entitled to due to force majeure such as flood, earthquake, war, labor strike, demonstration, computer breakdown, Government enactment of policies/interventions/directives/bans, legal changes, or external out-of-control events.

12. If there is any change in Member information (phone/email/address), Member is responsible for updating information immediately via the Program’s Website, App or Call Center, customer service counters, customer care counters or any other channels of the Program. Vinpearl is not responsible for any damages related to or arising from the above information not being updated in time.

13. All Card’s accumulated value/benefits, which is in dispute or showing signs of fraud or violation of the Program's T&C will not be used during the time of dispute or investigation of fraud or violation.

14. Member agrees for Vinpearl to create, store, maintain and update personal information provided and updated by Member. Member agrees to allow Vinpearl to use these data for the purposes consistent with the Program, including but not limited to perform transactions and introduce new Vinpearl products/services. All data related to Member will be protected and used by Vinpearl in accordance with Vinpearl's privacy policy posted at: https://www.vinpearl.com/en/chinh-sach- Quyen-rieng-tu

15. Vinpearl reserves the right to request Member to provide information and/or present valid personal documents as soon as Vinpearl detects that Member commits acts against the rule or before Member uses accumulated value to upgrade/ or receive the incentives in some cases.

USING THE ACCUMULATED TRANSACTION VALUE

Member can accumulate transaction values when purchasing for services/goods at Vinpearl Ecosystem. The value is accumulated after the Account has been activated in accordance with the provisions of the Program.
To accumulate transactions, Member must present the Card (hard card or electronic card) at the time of transaction.

The basis for Member’s accumulated transaction value is the invoice value after deducting valid promotions and discounts and is the value after VAT.

The amount of accumulated transaction value through executed transactions will be credited to the Account within 24 hours after using the service (“Available Accumulated Value”). The Available Accumulated Value is valid for a maximum period of one (01) calendar year (January 1 – December 31 annually for the purpose of qualifying customers tier. On January 1 annually, the accumulated value in the Account will be deleted and start a new cycle.

The accumulated value is only used to upgrade the card, not redeemable for cash, incentives….

During the payment process, Member can choose whether or not to accumulate transaction value. All notices/complaints of Member must be made through the Call Center, or the Program's email published on the Website and App.

TERMINATION OF MEMBER’S RIGHTS

Unless otherwise stated in this T&C, Member's rights are valid indefinitely unless terminated in the following cases:

Member sends a termination request to the Program's official contact/email: [email protected]

In case the card usage does not comply with the T&C and other regulations of the Program, Member will receive a notification of card suspension via email. Within 15 days from the date of notification, if Member has no response or Member's response is not accepted by Vinpearl, the Account will be permanently closed and all remaining benefits in the Account will be disabled. The acts of unlawful usage of the card include, but are not limited to, taking advantage of the Program's policies or other promotion/offer programs of Vinpearl; taking advantage of loopholes, ambiguities and system errors of the Program application for fraudulent or self-seeking interests; using equipment and technology to interfere with the Vinpearl system illegally; use the Account to perform transactions for money laundering, terrorism financing, fraud, deception; and other law-breaking acts.

Termination in other cases as stated by the Program or as regulated by law.

OTHER TERMS

Dispute Resolution: This T&C will be adjusted and explained in accordance with Vietnamese laws. Any dispute arising out of or in relation to this T&C shall be settled by negotiation between the parties. In case a dispute is not resolved through negotiation within 30 days, each Party will have the right to bring the dispute to a competent court in Vietnam.

Vinpearl reserves the right to assign or transfer the Program wholly or partly to any third party provided that Vinpearl publishes this content on the Website.

The Card issued to Member is the property of Vinpearl. Vinpearl reserves the right to terminate the Program by notifying all Members 30 working days in advance. A settlement for Member benefits will be announced together with notice of Program termination.

Vinpearl will not require Member to provide password and Account details via email or SMS. Member should be vigilant and responsible for maintaining the confidentiality of password and information of the Account.