How and where to use benefits when join-in the Pearl Club membership program?
How to redeem complimentary night (s)?
Please sign in on the Vinpearl Website/ MyVinpearl Application and follow the below steps:
- Check out "My benefits" in the Account section
- Choose "Complimentary night" and redeem click
- Select the property, number of guests, check-in/ out date
- The complimentary night will display at "0 VND" for App and "1 VND" for the website
- Select the room type, package, and reserve booking.
Are the complimentary night(s) applied at all Vinpearl properties?
The complimentary night (s) are not applied at Luxury properties and during peak season (following each property's policy)
What type of room does the complimentary night apply to the card owners? And how many people for maximum?
- The complimentary night would only apply to the Standard room and can be upgraded upon availability. Customers can pay extra for a guaranteed upgrade.
- The complimentary night is applied to a maximum of 2 adults and 02 children under 04 years olds.
Does the customer need to pay any surcharges for an extra person or seasonality when using complimentary night(s)?
The customer would pay for additional surcharges and get discounts base on the membership tier.
Please provide the reservation number and Member ID to the hotline agent or present your Pearl card to the receptionist for benefit redemption.
How many rooms can I reserve using member's benefits?
Vinpearl does not limit the number of rooms to be booked by the member. However, the member needs to present at the time of using services.
Do my member benefits apply to Minibar, Room service?
We are regret. The member benefit would only apply to dining at restaurants.
Why does my membership not include complimentary night(s)?
Complimentary night would only apply to:
- Customers purchase VIP PEARL
- Customers accumulate enough transaction value and get the upgrade to VIP membership tier.
Are there any Vinpearl properties (such as restaurants, nightclubs, etc) not accepting Pearl Club cards?
Customers can use the Pearl Club card to get discounts for services at all facilities of the Vinpearl Hotel chain. However, the membership benefits are not applicable to:
- Alcohol products
- Almaz Phu Quoc
- Peak season according to the Hotel's information
For details, please see the "Pearl Club applicable services" section on the Vinpearl website.
How to get the transaction value accumulated when I book services using the membership card?
Customers can accumulate 100% of the transaction value after the discount for the services provided by Vinpearl. Other services do not include in the accumulated value provided by Vinpearl's partners
Can the cardholder accumulate transaction value of services not applied membership discount for membership tier maintenance in the following year?
Yes, you can. All online or on-site transactions placing directly with Vinpearl are eligible for accumulation and used to qualify for the membership tier.
Note: Not applicable to products/services provided by other suppliers such as air tickets, tours, etc.
How long are my card benefits valid for?
- About members accumulating transaction value to upgrade: On December 31 every year, the membership tier will be considered for the next year based on the accumulating transaction value in the calendar year from January 1 to December 31:
+ Accumulating less than 50 million: qualification for the Pearl tier.
+ Accumulating from 50 million to 100 million: qualification for the Ambassador Pearl tier.
+ Accumulating from 100 million or more: qualification for the VIP Pearl tier.
- About members buying VIP Pearl card: Benefits will expire in 01 years starting from the date of activation. After the expiry date, customers can continue paying fees to maintain the membership tier, or the system will automatically calculate the total transaction value in the nearest calendar year to consider the card class.
If I have a Pearl card as a gift, will the membership be automatically renewed? If not, what do I need to do to maintain the membership after 01 years?
The accumulated transaction value spent by customers during the latest calendar year would use to consider the membership tier after the Pearl Card expires.
Customers accumulate enough transaction value to continue maintaining the membership tier.
Will he/she get another 02 complimentary nights according to VIP Pearl benefits? In this case, a Customer is eligible for the Ambassador tier in June. He/she will get 01 complimentary night of stay. And then, they are upgraded to VIP tier in September.
The Customer will get an additional complimentary night when upgrading to VIP Pearl, for a total of 02 nights.
Can the Pearl Club card be used in conjunction with other offers?
Hotel and entertainment services: customers can get discounts on the best rates, including promotional prices.
Other services included golf, F&B services...: Not applicable with other promotions.
Can family members or friends share a membership?
Membership benefits are only applicable to the presence of the cardholders.
Does the complimentary airport pickup have any limitations? What type of vehicle is allowed for transportation?
The complimentary airport pickup service is only applicable to customers having VIP Pearl cards when booking at Vinpearl with:
- Unlimited times to apply
- Only applicable for properties providing airport shuttle service
- Shuttle bus
How can I use the early check-in and late check-out benefits?
Early check-in and late check-out will be subject to actual room availability.
If the properties have available rooms, customers can check in early after 10 am and late check-out before 4 pm.
If I pay for my booking by bank transfer, can I earn points? If yes, who/how should I contact?
If you pay for the booking by bank transfer to Vinpearl, the front desk will accumulate the booking value to the customer's account at the time of check-out.