VinClub Handbook

What benefits do customers enjoy? Where to join the VinClub membership card program?

Depending on the card level, customers will have different incentives. Customers can refer to the website for details on card level benefits and applicable systems: https://www.vinpearl.com/vi/vinclub.

What is the difference between a physical card and an online one?

An online card is attached to the customer's profile on the MyVinpearl app, functioning as a physical card. Vinpearl encourages customers to use online cards for enhanced convenience.

Can I own more than 01 VinClub card?

Each customer owns only one (01) card number code.

When can I use the card benefits after registering as a member?

- For online account registration via Website/App: customers can use the benefits of Pearl member right after the successful registration. - For customers buying VIP Pearl premium cards: the account will be activated 03 working days after registering for card activation. Customers can log in for the online card to use the benefits immediately.

Can I check the usage status history transaction of my card?

Customers can check the card transaction history directly on My Vinpearl application through VinClub Members section.

When can I be upgraded to higher membership tier?

Membership card can be upgraded in the following cases: - Customers accumulate enough transaction value to satisfy the upgrade conditions: + Reach to 50 million VND accumulated value: Platinum Member + Reach to 100 million VND cumulative value: Diamond Member + Customers will upgrade as soon as they accumulate enough transaction value in the calendar year (from January 1 to December 31)

Why is the transaction showing up in the transaction history but not in the accumulated history?

As soon as the customers successfully place the online service, the transaction will display in the Transaction History section. After the Customer finishes using the service, the transaction will display in the Accumulated history section

Can I accumulate the value of nights purchased through Vinpearl travel agents?

Accumulated value only applies when customers book directly with Vinpearl.

Can I apply the member's privileges for room-related surcharges incurred after booking accommodation through Vinpearl's travel agency? How can I get the offers?

We are sorry. The room-related surcharges do not apply in this case. However, member benefits apply to all other services at the properties.

In 01 year if I have no transaction, will my account be deactivated?

The customer's account will not be deactivated but will be maintained at the lowest membership tier, which is the Member tier.

Why is the card validity not printed on the physical card? How to check card validity?

For checking the expiry date of the VinClub card, please visit our website Vinpearl.com or MyVinpearl application then follow the below steps: - Sign in your account - Access "Account" section

Other support

What is VinClub?

VinClub is the Vingroup's Loyalty Program, offering many top-class privileges to customers.

Who can become a member of VinClub?

All customers who have transactions in the Vingroup ecosystem (buying Vinhomes houses, buying VinFast cars, traveling to Vinpearl, taking XanhSM taxis, going to Vinschool, getting medical treatment at Vinmec, renting Vincom Retail booths or having children studying at VinUni will be deployed after 08/08) can join VinClub and accumulate VPoints (depending on membership level).

Do foreign VinClub members enjoy full benefits and incentives?

Foreigners enjoy full benefits and incentives, applicable in Vietnam.

How to register and log in to VinClub?

All customers must register an account after downloading the app and accessing it for the first time How to register an account on the VinClub app Step 1: Download the VinClub app on the App Store or Google Play Step 2: Register a VinClub account using your phone number or email Step 3: Enter the OTP code sent to your phone number or email Step 4: Set up personal information including Full name, Login pin code and Complete registration How to log in to your account on the VinClub app Step 1: Enter your registered phone number or email Step 2: Enter the pin code Step 3: Enter the OTP code sent to your registered phone number or email and click confirm to access

VinClub membership levels?

VinClub has 4 levels: Member - Gold - Platinum - Diamond

What information is required for customers to provide when registering for membership?

Minimum required information for membership includes: (1) Full name, (2) Email or Phone number

Can customers edit their registered personal information?

Customers can only edit the following information: Gender, address. For other information, customers need to contact customer service for support.

Where can I find official information about VinClub?

Official information about VinClub is available at: vinclub.vn, Fanpage: VinClub, Hotline: 1900 232389 - extension 2

What is brand linking?

Customers with email/phone number registered with member companies in Vingroup ecosystem can link brands to unify VinClub card level.

How to link a brand?

Step 1: Go to the account screen Step 2: Click on "Link brand account" in the Settings menu Step 2: Enter the email/phone number that registered the account with the brand Step 4: Enter the OTP verification code for the phone number/email just entered Step 5: Confirm the link & link the brand successfully

VinClub membership ranking principles?

See details at: https://vinclub.vn/ or contact hotline 1900 232389 extension 2

Can customers buy Gold/ Platinum/ Diamond cards?

No, customers need to spend and accumulate transactions to upgrade the card level.

Conditions for using the card

When checking in or using F&B, Spa, Golf benefits.., do the cardholder need to present the physical card?

The cardholder presents the physical card or the online card (on the MyVinpearl app) at the front desk or service points along with an identification document proving membership card ownership (with the same name as the cardholder) upon arrival to enjoy the privileges. Cardholders who have updated their profile picture on the app for authentication do not need to present identification.

I have already registered and paid the fee, can I cancel, transfer or modify the information cardholder?

We are sorry. But the card, which successfully has registered and paid for, will not be refunded or transferred in any case.

How many days in advance should the cardholder register use the complimentary night offer?

The customer has to register at least 03 days in advance for the best support. The notice: To proactively choose the desired period of stay, please make a reservation on the website vinpearl.com or MyVinpearl application.

The cardholder books the complimentary night but is not present at check-in time, is the free night benefit still applied? - If not applicable, at what price will the customer pay? - Will the cardholder complimentary night become invalid?

As stated in the regulation, the Cardholder is required to stay. In case the Cardholder is not present at check-in time, the complimentary night benefit will not apply.

I have made my reservations before activating my membership card. So, can I cancel my booking to re-book and accumulate bonus points?

All reservations have a cancellation policy included. Customers can double-check in the booking confirmation email.

Can I use the privileges of the VinClub card for relatives or friends when they use the Swimming, Spa, Gym service... ? Can they use it without the cardholder's presence?

The cardholder need to present when using service

I make a reservation for a group using my privileges, can the group bring along my physical card and my identification document?

No. You can. The number of rooms booked under the benefits members is not limited, but members need to be present when using the service.

Will the group be surcharged for the discount applied? In this case, I make a reservation by using my privileges, my room is not canceled, but I can't check in with the group.

The group will pay the difference amount between the public rate and discount rate.

Can I accumulate the points the next day If I forget to bring my card when using the service?

Unfortunately, the accumulation of transactions is only processed when the owner shows the card. Please kindly install the MyVinpearl application to use the card online without a physical card.

Nếu quên không mang theo thẻ khi sử dụng dịch vụ, tôi có được tích điểm bù vào ngày hôm sau không?

Rất tiếc, việc tích lũy giao dịch chỉ áp dụng cho Khách hàng có xuất trình thẻ. Khách hàng có thể cài ứng dụng My Vinpearl để sử dụng thẻ trực tuyến mà không cần mang theo thẻ vật lý.

Can a foreigner own a VinClub card?

The membership card can issue to all customers living in Vietnam, including foreigners who hold Vietnam residence cards.

The discount benefit for the MICE group to book meetings is a company's privilege, but the card issues only for individual customers, so how is this benefit applied?

The card is only issued for individual customers, not for the company. In case the customer uses the card to book events or conferences, the cardholder must be present. The discount is only applied for F&B service and not for setting-up service like AV system, flowers,...

When booking via hotline under the discount/complimentary privileges, do cardholders need to send a photo of the card or just provide the card number for staff to check, verify and confirm the benefits included?

Customers provide the card number and cardholder's name. Our consultants will check the information and assist with service booking. When customers check-in at the property, please show a physical card or an online card with an identification document for the receptionist to verify. If the customer cannot present all the documents, the customer will pay the difference between public rate and membership discount rate.

Card Benefits

How and where to use benefits when join-in the VinClub membership program?

Customers may own different benefits depending on the membership tier. Please kindly check out more detail at: https://www.vinpearl.com/en/vinclub.

How to redeem complimentary night (s)?

Please sign in on the Vinpearl Website/ MyVinpearl Application and follow the below steps: - Check out "My benefits" in the Account section - Choose "Complimentary night" and redeem click - Select the property, number of guests, check-in/ out date - The complimentary night will display at "0 VND" for App and "1 VND" for the website - Select the room type, package, and reserve booking.

Are the complimentary night(s) applied at all Vinpearl properties?

The complimentary night (s) are not applied at Luxury properties and during peak season (following each property's policy)

What type of room does the complimentary night apply to the card owners? And how many people for maximum?

- The complimentary night would only apply to the Standard room and can be upgraded upon availability. Customers can pay extra for a guaranteed upgrade. - The complimentary night is applied to a maximum of 2 adults and 02 children under 04 years olds.

Does the customer need to pay any surcharges for an extra person or seasonality when using complimentary night(s)?

The customer would pay for additional surcharges and get discounts base on the membership tier. Please provide the reservation number and Member ID to the hotline agent or present your card to the receptionist for benefit redemption.

How many rooms can I reserve using member's benefits?

Vinpearl does not limit the number of rooms to be booked by the member. However, the member needs to present at the time of using services.

Do my member benefits apply to Minibar, Room service?

We are regret. The member benefit would only apply to dining at restaurants.

Why does my membership not include complimentary night(s)?

Complimentary night would only apply to: - Customers who accumulate enough transaction value and are upgraded before 08/08/2024 - VIP customers are given cards depending on each program

Are there any Vinpearl properties (such as restaurants, nightclubs, etc) not accepting VinClub cards?

Customers can use the VinClub card to get discounts for services at all facilities of the Vinpearl Hotel chain. However, the membership benefits are not applicable to: - Alcohol products - Almaz Phu Quoc - Peak season according to the Hotel's information For details, please see the "VinClub applicable services" section on the Vinpearl website.

How to get the transaction value accumulated when I book services using the membership card?

Customers can accumulate 100% of the transaction value after the discount for the services provided by Vinpearl. Other services do not include in the accumulated value provided by Vinpearl's partners

Can the cardholder accumulate transaction value of services not applied membership discount for membership tier maintenance in the following year?

Yes, you can. All online or on-site transactions placing directly with Vinpearl are eligible for accumulation and used to qualify for the membership tier. Note: Not applicable to products/services provided by other suppliers such as air tickets, tours, etc.

If I am given a card, will it be automatically renewed? If not, what do I need to do to maintain the card after 1 year?

The system relies on the accumulated transaction value of the customer's spending in the most recent calendar year to determine the card's rank after the gift card expires. Customers must make enough transactions according to the card's conditions to continue maintaining the card.

Can the VinClub card be used in conjunction with other offers?

Hotel and entertainment services: customers can get discounts on the best rates, including promotional prices. Other services included golf, F&B services...: Not applicable with other promotions.

Can family members or friends share a membership?

Membership benefits are only applicable to the presence of the cardholders.

Does the complimentary airport pickup have any limitations? What type of vehicle is allowed for transportation?

The complimentary airport pickup service is only applicable to customers having Diamond cards when booking at Vinpearl with: - Unlimited times to apply - Only applicable for properties providing airport shuttle service - Shuttle bus

How can I use the early check-in and late check-out benefits?

Early check-in and late check-out will be subject to actual room availability. If the properties have available rooms, customers can check in early after 10 am and late check-out before 4 pm.

If I pay for my booking by bank transfer, can I earn points? If yes, who/how should I contact?

If you pay for the booking by bank transfer to Vinpearl, the front desk will accumulate the booking value to the customer's account at the time of check-out.

Pearl Club

What is the Pearl Club membership program?

This is a membership program of Vinpearl company. You can register and pay the prescribed fee to join.

Which brands participate in the Pearl Club membership program?

When owning a Vinpearl membership card, the customer is entitled to many benefits across services in the Vinpearl ecosystem, including: - Vinpearl - VinWonders - Vinpearl Golf - Vinpearl Safari - VinKE - Aquarium - Almaz culinary system (Not including Almaz Phu Quoc) - Akoya Spa - Vincharms And other brands/services will be launched in the near future (will be updated on website https://www.vinpearl.com/pearlclub)

How to redeem complimentary night?

1. Please visit the website vinpearl.com. 2. Login with a registered email to activate membership card 3. Select hotel, time, number of adults, children + enter Code (sent via customer's email before that) in the box of promotion code 4. Payment of 1000 VND - symbolic fee for account confirmation.

What are the benefits of owning a Pearl Club card?

When owning a membership card, the customer is entitled to these following benefits: - Complimentary nights (applicable for standard room) (maximum 02 nights, not including Luxury hotels, including free ticket for VW/SAF/Water Park, not applicable during peak periods of each hotel) - Discount on Accommodation service (10%) - Discount on Tour & Experience service packages (5%) - Discount on Golf courses (green fee) (50%) - F&B privileges : 25% discount for 1 person; 50% discount for 2 persons; Free for cardholder for group of 3 persons and above. - Discount on Spa services: 30% - Discount on Retail products at Spa: 20% - Discount on Swimming pool, fitness center: 20% - The optional benefits through the entire validity period of the card.

Why does F&B discounts change according to the number of diners?

The Pearl Club membership program is designed to bring the best promotions to its members, so when using the F&B service, the cardholders can enjoy individual privileges. Specifically, with each invoice: - Discount 25% if there's only the cardholder - Discount 50% if the cardholder accompanies 01 person - From 03 persons or more: free for cardholders The discount benefit equates to free for the cardholder. Membership discounts are also applicable for breakfast, lunch and dinner at Vinpearl's restaurants. Each bill can apply 01 membership card only.

Where can I register and pay for the Pearl Club membership card?

Customer can register and pay membership fee at: - https://www.vinpearl.com - At Vinpearl facilities and brands in the Vinpearl ecosystem. - Through Vinpearl's agents or sales staffs.

Can the card be delivered at home?

The card will be delivered to the customer's home within 07 to 10 working days since receiving the successful activation email.

What to do when the account is temporarily locked?

Please contact the Hotline 1900232389 (extension 3) or email: [email protected] for support.

For which room category does the complimentary night benefit apply? How many people are maximum?

- The cardholder's complimentary night benefit applies to standard rooms, up to 2 adults and 2 children under 4 years old in accordance with Vinpearl's regulations. - Surcharge for the 3rd person is calculated according to regulations and discounted according to member price.

For the complimentary night, does the cardholder have to pay the surcharge for the 3rd person/ weekend/ peak season?

- The complimentary night is not applicable in the peak period, otherwise, it is applied for free in all other periods according to room availability and Hotel Regulations. - Other surcharges (3rd person, upgrade...) are calculated according to Vinpearl's price policy with a 10% member discount.

Download My Vinpearl app

Account Holder

Vinpearl Joint Stock Company
Account Number: 9124412488166 (VND)
Vietnam Technological and Commercial Joint- stock Bank (Techcombank) - Head office

Business Registration:

4200456848. The first registration dated on 26 July 2006.
The fiftieth registration for change dated on 03 March 2020.

Issued by:

Khanh Hoa Department of Planning and Investment

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