When it comes to Vietnam travel, one of the most important factors to consider is choosing the right airline. This Vietnam Airlines review offers an insight into the national flag carrier, from excellent services to detailed guidelines for booking tickets or checking in, which helps visitors plan their upcoming trip with ease.
1. Vietnam Airlines review: About the brand
Established by the government in 1956, Vietnam Airlines began with a small fleet of propeller aircraft and has since grown into a prominent player in the aviation industry.
Over the years, it has expanded its international routes, connecting Vietnam with neighboring countries. In 1993, it officially became a state-owned air transportation enterprise.
>>> Read more: Airlines in Vietnam: TOP 5 best domestic brands for passengers
2. Detailed Vietnam Airlines reviews on key aspects
2.1. Fleet and flight routes
Vietnam Airlines stands out among other airlines due to its extensive flight network, diverse frequencies, and convenient schedules. The airline covers 21 provinces and cities within Vietnam and operates flights to 28 destinations in 26 countries and territories worldwide.
For domestic travel, Vietnam Airlines offers flights to the best places to visit in Vietnam, such as Hanoi, Da Nang, Ho Chi Minh City, Phu Quoc, Nha Trang, Hue, Can Tho, etc.
For international travel, the airline provides routes to Asia, Europe, America, Australia, North America, the Middle East, and Africa.
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2.2. Fare classes
Vietnam Airlines offers a wide range of fare classes to accommodate different travel preferences and budgets. The available fare classes offered by Vietnam Airlines include:
- Flexible Business Class (J)
- Standard Business Class (C)
- Economy Flex (D, I)
- Flexible Economy Class (Y, B, M, S)
- Standard Economy Class (K, L, Q, N, R)
- Special Economy Class (T, E)
The ticket prices of Vietnam Airlines depend on various factors, such as the departure airport, destination airport, departure time, fare class, and more.
2.3. Check-in and boarding process
Option 1: Online check-in
This method allows passengers to check in for their flights through the website www.vietnamairlines.com or the airline’s mobile application. To complete the process, follow these steps:
- Step 1: Fill in the required information, including full name, departure point, booking code, or e-ticket number
- Step 2: Verify the flight information
- Step 3: Provide the necessary passport details
- Step 4: Choose a seat
- Step 5: Receive the boarding pass and save it on your mobile phone
After completing the online check-in process, if the passenger does not have any checked baggage, they can proceed directly to the security screening area at the airport.
Option 2: Phone check-in
Phone check-in applies only to flights from Tan Son Nhat Airport or Noi Bai Airport operated by Vietnam Airlines. The process is as follows:
- Step 1: Call the hotline 1900 6255 during the operating hours from 8:00 AM to 8:00 PM daily and provide the booking code
- Step 2: Confirm the flight itinerary
- Step 3: Choose a seat
- Step 4: Choose whether to receive the boarding pass directly at the airport’s check-in counter or via email
Option 3: Airport check-in
The latest regulations for domestic flights by Vietnam Airlines regarding airport check-in are as follows:
- The check-in time at the airport starts from 2 hours to 40 minutes before the scheduled departure time
- Regarding flight schedule changes, the opening and closing times of the check-in counters will be adjusted accordingly
- Passengers should allocate sufficient time to arrive at the airport and complete all necessary procedures to catch their flights
- After the check-in counter closing time, Vietnam Airlines will not accept passengers
2.4. Staff and in-flight services
Many passengers give positive Vietnam Airlines reviews for its spacious and comfortable aircraft, along with its attentive and supportive staff.
The airline offers various entertainment options, including TVs and magazines in multiple languages. Each seat is equipped with a USB port and power outlet for convenient charging. On long flights, especially international ones, passengers are provided with amenities such as pillows, blankets, and personal care items.
Vietnam Airlines offers a diverse range of meal options onboard, including both Asian and European dishes, ensuring there is something to suit every passenger's palate. However, it is essential to note that the availability of meal options may vary depending on the specific flight and class of service chosen by the passenger.
2.5. Other Vietnam Airlines reviews
The possibility of receiving a refund for cancellations or changes of Vietnam Airlines flights depends on the fare class of the ticket. If a ticket is refunded, canceled, or changed due to a modified flight itinerary, passengers may need to pay the fare difference and applicable taxes or fees.
One notable Vietnam Airlines review is that passengers can conveniently handle refund and cancellation procedures online through the airline's website. The process is simple and efficient, allowing passengers to promptly complete the necessary steps.
>>> Read more: Vietnam airport: The 7 BUSIEST places to welcome international tourists
Besides considering the convenience of your flights, when planning your trip to Vietnam, it is essential to consider the best time to visit Vietnam, which depends on the specific regions and activities you plan to engage in. Generally, the months from November to April are considered the peak tourist season, when the weather is relatively cool and dry in most parts of the country.
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This Vietnam Airlines review highlights the airline's exceptional services, extensive network, and commitment to passenger satisfaction. With comfortable seating, in-flight amenities, and diverse entertainment options, Vietnam Airlines ensures a pleasant journey for travelers. Whether you are planning a domestic or international trip, Vietnam Airlines is a top choice for exploring Vietnam and beyond.
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