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Bamboo Airways review: Get a deep glimpse on flights and more

20/01/2024 6.924

From its impeccable customer service to a well-maintained modern fleet, this Bamboo Airways review underscores the airline's commitment to excellence, leaving travelers with a highly positive impression.

Bamboo Airways review

This Bamboo Airways review presents a comprehensive assessment of the airline's service, showcasing its dedication to delivering excellence. Renowned for its exceptional service, comfortable amenities, and customer-centric approach, Bamboo Airways ensures to leave you with a remarkable Vietnam travel experience.

1. Bamboo Airways review: A closer look at the brand

Officially taking off in 2019, Bamboo Airways is the first private airline in Vietnam to provide high-quality services following the traditional Full Service Carrier model. Bamboo Airways has firmly established itself as one of the top three largest airlines in Vietnam, with three prominent strengths:

  • Leading on-time performance: Regarded the satisfaction of customers as the top priority, Bamboo Airways has maintained a high on-time performance (OTP) rate of over 95%, making it the leading airline in Vietnam for punctuality.
  • Strong route expansion: Bamboo Airways currently operates flights to all 22 domestic airports in Vietnam and extends its reach to numerous major airports in Asia, Australia, and Europe, offering convenient access to destinations throughout the country.
  • Customer-centric high-quality service: According to many Bamboo Airways reviews, the airline prioritizes delivering a high-quality airline experience from ground to air. Whether in business, premium, or economy class, passengers can expect exceptional service, ensuring a satisfying in-flight experience for all.

>>> Read more: Airlines in Vietnam: TOP 5 best domestic brands for passengers

2. Specific Bamboo Airways reviews on important aspects

2.1. Fleet and flight routes

Bamboo Airways takes pride in its extensive domestic and international flight routes, seamlessly connecting destinations both within and beyond Vietnam. With a diverse fleet of modern aircraft, Bamboo Airways strives to ensure a safe and enjoyable journey for its passengers. 

Some notable Vietnam airports regarding Bamboo Airways routes are Noi Bai International Airport, Ho Chi Minh City Airport, Da Nang International Airport, and Cam Ranh International Airport

Bamboo Airways review

2.2. Check-in process

Bamboo Airways offers several check-in options, which are efficient and convenient for passengers to complete.

  • Airport check-in: Passengers can check in for their flights at the designated check-in counters at the airport. They are required to present their travel documents, such as passports, e-tickets, and provide any necessary information to the airline staff.
  • Online check-in: Bamboo Airways offers online check-in through its official website or mobile app. Passengers can check in from the comfort of their homes or on the go. Online check-in typically opens 24 hours before the scheduled departure time and closes a few hours before the flight. 
  • Self-service kiosks: Some airports may have self-service kiosks where passengers can check in by themselves. These kiosks allow travelers to print their boarding passes and select their preferred seats. Assistance from airport staff is available if needed.
Bamboo Airways review

2.3. Baggage policies

Bamboo Airways has specific baggage policies in place to ensure a smooth and comfortable travel experience for passengers. Here are the key points:

  • Carry-on baggage: Passengers are typically allowed to bring one carry-on bag and one personal item on board. The maximum weight and dimensions for carry-on baggage may vary depending on the fare class. It is advisable to check Bamboo Airways' website or contact the customer service department for the specific requirements.
  • Baggage allowance: The checked baggage allowance varies depending on the fare class and destination. Passengers, therefore, should check the website or their booking confirmation for details.
  • Excess baggage: If passengers exceed the baggage allowance, additional charges may apply. It is recommended to review Bamboo Airways' excess baggage policies and fees to avoid any surprises at the airport.
  • Special items and others: Bamboo Airways has specific guidelines for transporting special items such as fragile or valuable items, musical instruments, sports equipment, and oversized baggage. Passengers are advised to contact the airline in advance to make necessary arrangements and understand the requirements.
Bamboo Airways review

2.4. Fare classes

Bamboo Airways provides different fare classes to accommodate the diverse requirements and preferences of travelers.

  • Business class: This fare class provides passengers with a premium travel experience, offering enhanced comfort, spacious seating, prioritized service, access to airport lounges, and a range of additional amenities.
  • Premium economy class: This class offers a higher level of comfort and service compared to Economy Class, with features such as extra legroom, wider seats, dedicated check-in counters, and additional baggage allowance.
  • Economy class: This is the standard fare class, offering comfortable seating, in-flight entertainment, and a range of amenities to ensure a pleasant journey.
Bamboo Airways review

2.5. Other Bamboo Airways reviews

Bamboo Airways has also garnered various feedback from passengers regarding different aspects of their service. Here are a few examples:

  • Punctuality: Passengers often praise Bamboo Airways for its on-time performance, stating that flights depart and arrive as scheduled.
  • Friendly and attentive staff: Bamboo Airways' staff, including flight attendants and ground crew, are frequently described as friendly, attentive, and helpful. They go the extra mile to ensure that passengers feel comfortable and are well taken care of throughout their journey.
  • Good in-flight service: Bamboo Airways always focuses on delivering quality meals and refreshments during the flight. The airline caters to different dietary preferences and requirements.
  • Ticket change policy: Bamboo Airways also offers a flexible ticket change policy to accommodate passengers' travel plans. Reviews indicate that the airline is generally accommodating in terms of ticket changes, considering unforeseen circumstances or scheduling conflicts. However, passengers are advised to carefully review the airline's policy and contact the customer service department for any necessary adjustments.
Bamboo Airways review

>>> Read more: Asia travel: A worthwhile journey to explore nature and culture

For a delightful vacation in Vietnam, Bamboo Airways is an excellent option, committed to ensuring your utmost satisfaction. The best time to visit Vietnam depends on the specific areas you plan to visit and the activities you want to engage in. Generally, the period from March to April is highly recommended due to lower rainfall and more pleasant temperatures.

Besides researching flights, don't forget to book your accommodations in advance and plan a detailed itinerary. For an unforgettable journey through Vietnam, consider including must-visit destinations such as Phu Quoc, Nha Trang, Hoi An, Da Nang, and Ha Long in your itinerary and staying at Vinpearl’s hotels and resorts. 

Vinpearl is known for outstanding services and amenities, offering luxurious facilities that cater to guests' needs, including swimming pools, spas, and dining options. Choosing Vinpearl, you can expect a high level of comfort and indulgence during your visit to Vietnam.

Bamboo Airways review


Bamboo Airways review

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In conclusion, Bamboo Airways is a reputable airline that offers a range of benefits and services, making it an excellent choice for both domestic and international travel. With its extensive flight network, comfortable aircraft, and exceptional in-flight service, Bamboo Airways ensures a delightful travel experience for its passengers. If you are considering booking a flight, this positive Bamboo Airways review has highlighted the airline's commitment to customer satisfaction, making it a reliable choice for your next journey.

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